Refund Policy

At Noorbaya Binti Ishak, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our refund policy below.

1. Returns and Exchanges

1.1 Eligibility

• To be eligible for a return or exchange, items must be unused, unwashed, and in the same condition as received.
• The return or exchange request must be initiated within 30 days from the date of purchase.

1.2 Non-Eligible Items

• Unfortunately, we cannot accept returns or exchanges for items that are on sale, clearance, or marked as final sale.
• Personalized or customized items are also non-returnable.

2. Refund Process

2.1 Initiate a Return or Exchange

• To initiate a return or exchange, please contact our customer support team at [email protected] with your order number and details about the item you wish to return or exchange.

2.2 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item received, damaged item).
• We recommend using a trackable shipping service to ensure that your return is received.

2.3 Refund or Exchange

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• If approved, refunds will be processed to the original method of payment. Exchanges will be shipped promptly.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will provide instructions on how to return the item or resolve the issue.

4. Contact Us

If you have any questions about our refund policy, please contact our customer support team at [email protected].